Delivery Policy - KitchenSwift

At KitchenSwift, we strive to ensure your products arrive quickly, safely, and reliably. Our goal is to provide a smooth and stress-free delivery experience for both local and international customers.

📦 Important: All orders are processed within 24 hours of payment confirmation. You will receive WhatsApp confirmation once your order ships.

Local Delivery (Uganda)

Kampala Metropolitan Area: 1–3 business days
Major Cities (Entebbe, Jinja, Mbale, etc.): 2–4 business days
Other Regions: 3–5 business days

All local deliveries are made by trusted riders and courier services to ensure safety and timely arrival. Please provide your accurate delivery location and phone number to avoid delays.

International Delivery

We ship KitchenSwift products worldwide to bring our innovative kitchen tools to cooks everywhere.

Estimated Delivery Times:

East Africa (Kenya, Tanzania, Rwanda): 5–7 business days
Other African Countries: 7–10 business days
Europe & United Kingdom: 7–14 business days
United States & Canada: 10–14 business days
Asia & Australia: 10–21 business days

Shipping Fees:

International shipping fees are calculated based on destination and package weight. The exact shipping cost will be confirmed via WhatsApp before you make payment.

Tracking Information:

Once your international order has been dispatched, we will provide you with tracking information via WhatsApp so you can monitor your package's journey.

Order Processing Time

All orders are processed within 24 hours of payment confirmation. During peak seasons or promotions, processing may take up to 48 hours.

Delivery Instructions

To ensure successful delivery:

Provide accurate and complete delivery address
Include a working phone number with country code
Specify any delivery instructions (e.g., "Leave with security", "Call before delivery")
Ensure someone is available to receive the package

Failed Deliveries

If delivery fails due to incorrect address, unavailable recipient, or refusal of delivery:

We will contact you via WhatsApp to resolve the issue
A re-delivery fee may apply for second attempts
After 2 failed attempts, the package will be returned to our warehouse

Important Notes

                KitchenSwift is not responsible for delays caused by customs clearance, weather conditions, or courier service disruptions
International customers are responsible for any customs duties, taxes, or import fees
Delivery times are estimates and not guarantees
Always provide a backup phone number for delivery coordination

            

Delivery Problem Resolution

If you experience any issues with delivery:

Contact us immediately via WhatsApp at +256 785 388 108
Provide your order details and the issue encountered
Our support team will investigate and provide a solution within 24 hours
For lost packages, we will initiate a trace with the courier service

Need Help with Delivery?

Contact our delivery support team:

WhatsApp: +256 785 388 108
Email: delivery@kitchenswift.com
Hours: Monday-Friday, 8AM-6PM EAT

We're here to ensure your KitchenSwift products arrive safely and on time!

This delivery policy is subject to change. Please check back periodically for updates.

KitchenSwift Delivery Policy