Last Updated: December 2023
At KitchenSwift, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.
🔒 Your Privacy Matters: We never sell your personal data to third parties. Your information is used solely to provide and improve our services to you.
We collect several types of information from and about users of our website:
| Information Type | Purpose |
|---|---|
| Contact Information Name, email, phone number |
Order processing, delivery, customer support |
| Delivery Information Address, city, country |
Shipping products to your location |
| Account Information Username, password (encrypted) |
Creating and managing your account |
| Payment Information Transaction details (processed securely by payment providers) |
Processing payments for orders |
| Communication WhatsApp messages, emails, reviews |
Customer support and service improvement |
We use the information we collect for various business purposes:
We implement appropriate technical and organizational security measures to protect your personal information:
💳 Payment Security: All payments are processed through secure third-party providers (PayPal, Mobile Money platforms). We never have access to your full payment card details or Mobile Money PIN.
We only share your information in the following circumstances:
Important: We only share the minimum necessary information and require all service providers to maintain the confidentiality and security of your data.
We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of KitchenSwift, our customers, or others.
You have certain rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Correction | Request correction of inaccurate data |
| Deletion | Request deletion of your data (with exceptions) |
| Opt-Out | Unsubscribe from marketing communications |
| Data Portability | Request transfer of your data to another service |
To exercise any of these rights, contact us at privacy@kitchenswift.com or via WhatsApp at +256 785 388 108.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. However, disabling cookies may affect some website functionalities.
As an international e-commerce business, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
If you have questions about this Privacy Policy or our data practices:
We typically respond to privacy inquiries within 48 hours.
Thank you for trusting KitchenSwift with your personal information. We're committed to protecting your privacy while providing exceptional kitchen tools and service.